Client Stories - Home Builder Reviews

Client Stories - Home Builder Reviews

At Wilson Homes we know that our attention to the smallest of details is what brings a smile to our customer's faces.

Here is a selection of the positive feedback we've received from some of our customers who have had their dream homes brought to life.

"Would I build with Wilson Homes again or recommend their business? Without a doubt!"

My in-laws had contracted Wilson Homes (Wilsons) to build their current residence and had been singing their praises ever since. To be honest I didn't even go to any other business, with a recommendation like that, why would I?
From the moment I walked in the front door of Wilson's new offices in Murray Street, Hobart, I felt welcome and reassured. Each ongoing visit, reception greeted me by name, I liked that. The staff allowed me to proceed at my own pace & did not "nag" when I hadn't contacted them in a while. Time passed and I proceeded with an initial obligation free quote. At every step communication was timely and all my questions were answered respectfully, even the ones that I know now were a bit off the mark. Wilsons are so well adapted to the entire building process, I could have just left it in their lap and it would have been fine.

To move the planning process forward I was introduced to Sarah, one of the Project Managers. I liked her quiet, knowledgeable and no nonsense approach from the start. She guided me through the hoops. I selected two different unit designs from a wide range offered, observing how the movement of the sun would be of benefit. I decided on different colours for each unit to avoid a "little boxes on the hillside" effect. The hardest thing I had to do turned out to be the most fun, I was let loose in the onsite Display Centre which is rather eye-opening the first time you experience it. I chose everything that would furnish the two units in my back yard, from the type of bricks outside to the colour of the door handles on the kitchen cupboards. It was made clear to me at the time that I could choose components from other sources, they would all be considered in compiling the contract. Until a contract was signed the exercise remained without obligation. I chose as if I would be living in the units myself which made for good fun.

The build happened during 2017. What a team! A talented Building Manager coordinated the entire process with the various working crews, each skilled in their particular art form. There were unplanned events along the way, including weather of course, that probably should be expected for situations unique to a project. All through the build I was kept informed and up to date, making decisions when required. I would like to recognise how well each crew worked together, acknowledging the significant input from those who performed the drainage works etc that were considerable for this project. Their efforts are now out of sight, but not out of mind.

Would I build with Wilson Homes again or recommend their business? Without a doubt!

- Rosemary Rush

"If you are considering building I recommend you go and see the Wilson Homes Team."

I would like to thank the Wilson Homes team.
This is my third building project with Wilson Homes, being 2 Villa Units at New Town.
I would like to take this opportunity to thank Bella Quinn from the colour selection centre, Sarah McCluskey from project management & Steve Young my building supervisor who was great.
My units were finished to a very high standard, and I enjoyed being part of the whole building project from start to finish.
I am looking for my next building project & look forward to working with Wilson Homes
If you are considering building I recommend you go and see the Wilson Homes Team.

- Mark & Wendy Webb

"The design has exceeded our expectations"

Love our new home the workmanship is fantastic we have found the design has exceeded our expectations- Kempton 82, went with them as all our children have grown up and moved away we wanted acreage and peace and quiet. Inside the house is so quiet and our location is just so peaceful.

We found the building process very quick once it started as we stayed on site you could see things happening around you

Bruce was very helpful, he exceeded and went over and above to accommodate, he was polite and always onto his crew to make sure the building process went smooth. Bruce informed us of the building process and if I sent him a message he responded within a couple of hours or the next day. Bruce has a good team but he is a good site supervisor and he made sure the workmanship was up to standard and if there was anything wrong he would be onto his crew and they would come back the next day to fix it not that there was anything wrong. He has a good team also the other stand out person or people would be Tom the carpenter, he would come and work and get everything done always working hard and his workmanship was excellent. The concreters where also good as well. All of the workmen were good but found that Bruce and Tom possibly stood out the most very polite and easy to talk to.

I would build with Wilson home again and I have already recommended Wilson Homes to family and friends and work colleagues.

- Jenny & Jeff Catlow

"Thank you so much for helping us with everything"

You and everyone at Wilson made building so simple and stress free. We cannot thank you enough for helping us obtain our first home. We have recommended you to friends and family - particularly my parents who have realised building their next home might be easier than buying and renovating!

Thanks again for everything.

- Ali and Marcus

"Thank you for our fantastic home"

Dear Ben, Scott, Sam, Diane, Debra, Deb, Claire, Beverly, Vern and ALL the wonderful staff at Wilson Homes. Thank you for our fantastic home and all your help and support along the way! Much Love and appreciation.

- Donna and Sam Griffiths

"Wilson Homes were the ones who ticked every box"

When I looked at the various builders around Hobart, Wilson Homes were the ones who ticked every box.

I went to numerous building expos and the staff from Wilson Homes were always very friendly – and they offered affordable packages that suited my budget.

I visited Wilson Homes’ Venice display home and decided that it would fit perfectly on my block. I didn’t need to visualise the plans in my head, and being able to see what my home would look like was great. I was able to walk into a space and think “this is where my sofa will go”, and begin to plan the layout of my home.

Wilson Homes made the process so easy. I went to their Selection Centre and it was just great. I could make all my design decisions and appliance selections under one roof and I didn’t have to drive all over town to different suppliers. In addition, they were able to organise all the paperwork for me, as I used their in-house finance option as well. Gemma Robertson (client finance manager) was fantastic. I’d make an appointment with her and she’d have all the paperwork ready to go. She was so friendly, helpful and professional.

I built the Venice Professional which is in Wilson Homes’ First Choice Affordable Homes range, and I began with the bronze level inclusions, however was able to make a few tweaks and changes – I added two additional windows in my kitchen and extended my kitchen bench – the Wilson Homes staff were easily able to incorporate the changes and nothing was ever too much trouble.

I also upgraded the door handles and shower heads, and on the contract I could clearly see where I was credited for the original products and charged for the new ones. It couldn’t have been simpler.

Dealing with one person who I was able to constantly come back to was fantastic – I don’t know anything about building so having Gemma there to answer all my questions was amazing.

Even the after-sales and handover processes were great. I was shown around my house and the little things were pointed out to me, like the location of the electricity switchboard and the hot water cylinder, so if the power goes out in the middle of the night I know where to look!

I’d recommend Wilson Homes to anyone.

- Suzette Adams

"Everyone went above and beyond"

I just wanted to take this time to send you through an email on how amazing the team are at Wilson Homes.

My partner and I are in the progress of building our first home with Wilson Homes and our handover date is the 19th December which is really exciting.

When we first decided we would build many people warned us of the pressure and stress it would cause. We didn’t look into any other builders we were firm that we wanted to build with Wilson Homes. Our experience has been fantastic, everyone we have dealt with have always had our best interest and went above and beyond what was expected.

Gemma, Teresa and Clare have been a pleasure to deal with and never made anything too difficult. We were also really excited to have a handover date being the 19th December which is 2 months early from our original date and an early Christmas present.

Thank you so much and please pass on our thanks to all involved, we will defiantly recommend to all of our family and friends how amazing Wilson Homes are.

- Chloe Parsons

"Great advice throughout the whole process"

Matt and I were fortunate enough that the Turn Key finance package developed between Wilson Homes and B&E became available during the early stages of our planning. Turn Key suited our circumstances, we were renting, had purchased land and ready to build and Turn Key allowed us to continue living our lives the house build was complete without the stress of rent payments as well as the home loan repayments.

As Matt and I were new to the process of building and Turn Key, Gemma Robertson and the team at Wilson homes were able to provide us with great advice throughout the whole finance and building process. We were excited to hear our house was the first house completed under Turn Key and two months ahead of schedule too! We would recommend Turn Key to anyone who is renting and wanting to build. Wilson Homes staff are excellent to deal with and recommend building with them also, the finishing touches to our house were better than we expected.

- Jen

"Delivered as promised and more!"

I’ve been in the house now for just under a year and thought it was time to say a big thank you to you and the team for providing me with such a great place to live. (Actually I had to call Randall to get your email address.)

Never having built a house before meant that I stressed a bit during the process however you guys seemed to take it all in your stride and fix the issues as they arose. It was only afterwards when I have spoken to others who have used different builders, that I realised how lucky I was to have chosen Wilsons.

The house has performed to all expectations from an efficiency point of view and is very easy and comfortable to live in. There were very few minor issues that arose when I moved in and they were speedily rectified by the maintenance team.

I have had many interstate guests in the last 10 months and all have commented on the quality of the finish. It appears that Tassie and Wilsons provide a level that exceeds expectations for N.S.W, Queensland and W.A.

Could you please pass on my thanks to all who were involved with my project as it has delivered as promised and more.

I have already recommended you to a few other people I have run across and happily endorse your company for the way you do business.

Keep on building and thanks again!

- Adrian Guy