customerCARE

Our team are here to assit you.

The first few weeks of moving into a new home are always full of excitement as you are settling in and appreciating a better way to live. As the proud builder of your new home, Wilson Homes is your first point of contact in regards to any necessary work or issues that you would like to report, any rectification work that is required or any urgent matters that need attention.

A member of our team will be in contact with you at each of the following stages of our customerCARE Program to ensure you are settling in well.

  1. Document supply and recording of information: Our team will supply information and paperwork, this will allow you to identify items you wish our team to inspect.
     
  2. Confirmation of documents received: Our team will touch base with you when we receive your completed documentation.
     
  3. Inspections: If you have listed items to investigate we will contact you to book a suitable time for our assessor to attend and carry out an inspection of your listed items. Depending on the type of rectification work required, works may be carried out on the same day.
     
  4. Rectification work required: If required, we will contact you to discuss a suitable time for our team to attend and carry out rectification work. We usually conduct any work as required between 8:00am to 4:00pm Monday to Friday.

Our highly experienced customerCARE team will carry out any rectification work and will work safely and professionally in your home.

If you have any questions about this process or any other elements of concern about your new home, you can contact the team on 03 6213 9099.

Our team is here to help you settle into your new home!

Details of your local customerCARE team:

Service Enquiries
03 6213 9099

Emergency Enquiries
1300 344 344

Hobart
250 Murray Street, Hobart TAS 7000
serviceandwarrantyhobart@wilsonhomes.com.au

Launceston
117-119 Elizabeth Street, Launceston TAS 7250
serviceandwarrantylaunceston@wilsonhomes.com.au

North West
83 Mount Street, Burnie TAS 7320
serviceandwarrantyburnie@wilsonhomes.com.au