Moving into your new home is an exciting milestone, and our support doesn't stop at handover. If you have any questions, maintenance requests or concerns, our CustomerCARE team is here to assist.
We'll also check in with you at key stages of our CustomerCARE Program to ensure you're settling in and enjoying your new Wilson Home.
At key hand over our team has supplied you with a 90 Day Defect Liability Period Inspection List.
At the end if the 90 Day Defect Liability Period our team will contact you to discuss any items which you may have noted.
If you have listed items to investigate we will contact you to book a suitable time between Monday to Friday 9:00am to 3:00pm for our assessor to attend and carry out an inspection of your listed items.
If required, we will contact you to discuss a suitable time for our team to attend and carry out rectification work. We usually conduct any work as required between 8:00am to 4:00pm Monday to Friday.
Our highly experienced customerCARE team will carry out any rectification work and will work safely and professionally in your home.
If you have any questions about this process or any other elements of concern about your new home, you can contact the team on 03 6213 9990.
Our team is here to help you settle into your new home!
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